<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2061863960506697&amp;ev=PageView&amp;noscript=1">
Higher Logic Blog - Banner

User Group Software Posts

Life After Jive-x: Choosing a New Home for Your Customer Community

Written by Billy Volpone on April 9, 2020 at 3:32 PM | 6 minute read

If you’re a Jive-x customer, you know Khoros has given your external community platform an official end-of-life date: December 2020.

This announcement got me thinking about my time at Jive Software and my transition to Higher Logic. I started at Jive in 2007 when the platform was still known as “ClearspaceX.” After Jive was acquired and things started changing, I knew I wanted to continue building customer communities that would make a difference for organizations and their members, but where to do it?

I joined Higher Logic because I saw (and see) in them a company who is passionate about community networks and understands the power of engagement to transform businesses and the customer experience.

As you decide on a new platform for your customer community, I think your journey will mirror mine. One of the most important questions I asked, and that you should ask too, is whether the vendor shares your vision for how a customer community should be defined and what it could potentially become.

Read More »

There are 0 Comments | Get the conversation started.

Topics: Engagement, Customer Communities, B2B Communities, User Group Communities, Online Community Software, Customer Engagement, Customer Experience, Collaboration Tools, User Group Software, Customer Success, Online Community, B2B

5 Tips for Staying Sane During Your Online Community System Migration

Written by Elizabeth Bell on December 6, 2019 at 8:30 AM | 4 minute read

Most of us hate moving. It means hassle, stress, PACKING, money, and time, but it’s one of those things you just have to do sometimes. And in the end, it’s usually worth it for a bigger space, a better yard, a faster commute, and more bathrooms.

It’s the same way when you’re planning a system migration, especially when it’s a software platform you’ve invested a lot into, like your online community.

Just remember that moving your online community to get it right is totally worth it. According to Aberdeen Research, firms with online communities:

  • Enjoy 5.4 times greater annual increase in customer satisfaction rates.
  • Achieve 41% greater average customer profit margin
  • Are 2 times more likely to have a formal strategy to encourage loyal customers to become brand advocates
  • Improve (decrease) support costs by 32.9% year-over-year
  • Grow customer retention rates by 15% year-over-year

Since migrating your online community to a new community platform vendor is a big commitment, I’m sure you’ve carefully considered the change. As you project manage the migration, rely on these tips to guide you (and preserve your sanity) as you progress.

Read More »

There are 0 Comments | Get the conversation started.

Topics: Community Platforms & Updates, Online Community Management, Customer Communities, B2B Communities, User Group Communities, Online Community Software, User Group Management, User Group Software, Online Community

3 Easy Ways to Improve Your Customer Effort Score (CES) with Online Community

Written by Elizabeth Bell on September 26, 2019 at 11:55 AM | 4 minute read

The Net Promotor Score (NPS), Customer Satisfaction (CSAT) score, and the Customer Effort Score (CES) are the current trifecta of tools for measuring the customer experience. Together, each survey type provides a valuable, unique perspective on how your customers feel about their customer experience.

The Customer Effort Score is the newest of these survey tools and is gaining popularity as companies and customer experience experts uncover more of its value.

What exactly does the Customer Effort Score measure, and why does it matter?

Read More »

There are 0 Comments | Get the conversation started.

Topics: Customer Communities, B2B Communities, User Group Communities, Customer Experience, Customer Support, User Group Software, Customer Success, Online Community

Why Top User Groups Use All-In-One User Group Software

Written by Joshua Paul | on April 5, 2013 at 3:45 PM | 6 minute read

Ask any user group veteran about their biggest challenges and you'll hear a common theme. Whether they are involved in independent user groups or company-run user groups, they need to balance the time they spend managing internal systems with the benefits they need to offer their members.

Read More »

There are 0 Comments | Get the conversation started.

Topics: B2B Communities, User Group Management, User Group Software, Online Community

ProCommunity #5: User Groups, Online Forums, and Customer Engagement

Written by Joshua Paul | on August 7, 2012 at 7:15 AM | 1 minute read

Discussing How User Groups Increase Customer Engagement with Lew Conner

Lew Conner joins us for this episode of ProCommunity, the show where online communities meet business performance.

Lew is the Executive Director of the Higher Education Users Group (HEUG), a large independent user group serving Oracle and PeopleSoft customers across the globe. He has been involved in leading and managing software user communities for over 30 years. Lew can be found at www.HEUG.org.

Read More »

There are 0 Comments | Get the conversation started.

Topics: Customer Engagement, User Group Management, User Group Software, Online Community

Subscribe to the blog by email

Subscribe to the blog by RSS

rssHigher Logic Blog Feed

Recent posts

We're Featured

Association Universe