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User Group Communities Posts

Software Support & Online Community Platform Selection

Written by Andy Steggles | on November 16, 2013 at 9:30 AM | 6 minute read

A common and much disputed saying about online communities is 'build it and they will come,' referring to the concept that all you need to do to create a thriving online community is launch the software. Obviously, it's not that simple.

There's a lot that goes into the success or failure of an online community - strategy, site design, integration with whatever back-end database the org is using, etc. Not to mention community management. But one facet of online community that I don't think gets enough recognition is support, e.g. help for the person/people managing the community and helping them make their platform as good as it can be.

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Topics: Online Community Software, User Group Communities, Customer Success, Customer Support, Online Community

How Many Subscribers to Achieve Success in an Online Community?

Written by Andy Steggles | on April 3, 2013 at 10:00 AM | 5 minute read

Private online communities are a frequent topic of conversation on the American Society of Association Executives' (ASAE) private online community (disclosure: ASAE is a Higher Logic client).

Recently, an ASAE member posed the following question on ASAE Collaborate: "How many members does it take to have a successful Community of Practice (CoP)?"

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Topics: Online Community Management, Engagement, User Group Communities, Member Communities, Online Community

4 CEO-Friendly Reasons for Your Business to Create a User Group / Community

Written by Joshua Paul | on October 9, 2012 at 1:36 PM | 3 minute read

CEOs are special people.

The good ones do more listening than talking. However, when they are listening, they are always weighing what they are hearing against all of the other company strategies and objectives.

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Topics: User Group Communities, Online Community

3 Rules for Effective User Group Management

Written by Joshua Paul | on September 9, 2011 at 11:22 AM | 2 minute read

User groups benefit both companies who provide products (usually B2B software or technical products), as well as the users who need those products to be successful in their businesses and jobs. However, aside from finding the growing amount of customer community information online and translating tips for associations and nonprofit membership organizations, there are not a lot of best practices published for successfully starting and managing a user group. We want to change that starting today!

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Topics: User Group Communities, Online Community

5 Things Software User Groups Need to Know About Online Communities

Written by Paul Schneider on March 8, 2011 at 10:39 AM | 3 minute read

Like their association counterparts, user groups are looking to online communities to grow their organization, take some membership management tasks off the shoulders of volunteers, and give their members the online tools they need to engage with other members and the organization.

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Topics: User Group Communities, Online Community

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