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4 Ways Your Association is Letting Volunteers Down (And How to Fix It)

Written by Julie Dietz on July 20, 2016 at 8:30 AM | 4 minute read

What does your office look like? Are you close to your coworkers or your boss? What about your volunteers? Associations often have volunteers coming and going, emailing, or calling in order to get feedback and direction for their projects. You might talk to or email some of your volunteers more than your colleagues. Maybe you've even come to rely on them for help managing daily tasks, planning events, or welcoming new members.

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Topics: Associations, Online Community, Volunteer Management

Our Favorite 2016 Summer Community Resources

Written by Molly Talbert | on July 19, 2016 at 9:00 AM | 4 minute read

Summer is a hectic time for everyone, crammed full of vacations, kids’ summer camps, conferences and work (when you can fit it in). But just because you can’t go on a beach-reading vacation doesn’t mean you should temporarily stop learning. (Remember: you should try to go on some sort of vacation!)

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Topics: Online Community Management, Online Community

Pokémon Go -- The Community for Everyone

Written by Lindsay Starke | on July 18, 2016 at 9:00 AM | 4 minute read

Have you heard about this new game, Pokémon Go? I hear it’s kind of a big deal.

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Topics: Engagement, Online Community, Community Platforms & Updates

The 5 Most Common Mistakes of Association Onboarding Programs

Written by Christina Green | on July 18, 2016 at 8:30 AM | 5 minute read

Ah, the honeymoon stage. White sand beaches, a gentle breeze, drinks with the little tiny umbrellas. It's great, until someone makes a mistake and overbooks your hotel or cancels your flight.

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Topics: Associations, Member Experience, Member Engagement, Online Community, Marketing Automation

4 Ways Association Executives Can Reduce Staff Stress

Written by Julie Dietz on July 15, 2016 at 8:30 AM | 5 minute read

What costs employers $300 billion per year? Workplace stress. According to the American Institute of Stress, workplace stress can cost employers more than $300 billion annually in medical care, turnover, absenteeism, and diminished productivity.

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Topics: Associations, Online Community, Marketing Automation

Community Takeaways We Loved from the State of Community Management 2016 Report

Written by Calista Rollogas | on July 14, 2016 at 9:00 AM | 4 minute read

 

Is your online community the bridge between your customers and your organization? Meaning, do both groups find shared value within the same platform?

If not, you better start brainstorming ways to bridge that gap -- otherwise your community’s success is at risk.

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Topics: Online Community Management, Online Community

Automate to Motivate [Infographic]

Written by Molly Talbert | on July 13, 2016 at 9:00 AM | 1 minute read

Need an engagement boost? Automate your processes and motivate your members more effectively by using intrinsic rewards.

Check out our infographic for a quick overview:

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Topics: Online Community Management, Online Community

Secrets to Ending the Re-Training Cycle in Your Association

Written by Julie Dietz on July 13, 2016 at 8:30 AM | 4 minute read

Have you ever been frustrated by employee turnover and the training that inevitably comes after you finally find a replacement?

An employee takes an opportunity outside the organization, you get your new membership director and supporting staff trained on your AMS, member needs, and organizational policies - then the dreaded conversation happens again. Another employee is leaving, and you have to start all over.

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Topics: Associations, Engagement, Online Community, Marketing Automation

Your Growing Organization Needs an Online Community

Written by Molly Talbert | on July 12, 2016 at 9:00 AM | 3 minute read

Ok, here’s the question: what do member retention, organizational growth and your website all have in common?

Answer: community (that is, if you have one).

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Topics: Engagement, Member Retention, Customer Communities, Member Communities, Online Community

Social Media Manager vs. Online Community Manager: Which is Better for Your Association?

Written by Christina Green | on July 12, 2016 at 8:30 AM | 4 minute read

Associations, and most businesses for that matter, don't have bottomless wallets. Hiring for one position, particularly if it's new, must be weighed over hiring for another. If you're considering hiring someone that specializes in engaging with members and potential members, you may be wondering just what type of position you need to source.

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Topics: Online Community Management, Social Media, Online Community, Associations

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