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Shannon Emery

Shannon is the Higher Logic User Group (HUG) Community Manager. With almost five years of community management experience in SaaS-based software, Shannon has seen it all and still loves her job. You’ll often find her with a smile on her face and geeking out about community management. During non-working hours, you’ll find Shannon planning her next big adventure, trying new foods, and hanging out with her partner and their beloved pup, Hermione.
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Recent Posts

A New Perspective on Negative Feedback in Your Customer Community

Written by Shannon Emery on July 2, 2019 at 1:01 PM | 7 minute read

What if we build an online community and customers just use it to say bad things about us 

Any company adopting an online community has had this fear. Opening your community to your customers, and even prospects, can feel like you’re handing them pitchforks to use against you. It’s scary to think they might be right outside your digital door ready to attack.  

However, I’m here to give you a different perspective. 

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Topics: Customer Communities, Customer Engagement, Customer Experience, Customer Support, Customer Success, Online Community

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