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Katie Oakes

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10 Insightful Customer Engagement & Online Community Articles You May Have Missed

Written by Katie Oakes on March 31, 2015 at 2:57 PM | 4 minute read

Often the to-do list at work is amended at a rate faster than we can complete. You do a lot in a day and sometimes is can be hard to stay on top of all of the great insight being published to help you plan, manage, and grow your online customer or member community.

We wanted to make it a little easier on you to stay ahead. We've gathered some of the top advice from the past month for you.

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Topics: Customer Engagement, Online Community

Creating a Private Online Community: Guide to Creating a Content Calendar

Written by Katie Oakes on March 5, 2015 at 8:30 AM | 5 minute read

When your private online community is just getting off the ground, there won't be much there. As more people join and participate in the community, the engagement opportunities for members will grow over time. However, in order to establish a clear value proposition for joining and participating from the very beginning of your launch you need content – original, useful, exclusive content.

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Topics: Online Community Management, Online Community

What is the Difference Between an Open Online Community vs. a Private Online Community?

Written by Katie Oakes on February 25, 2015 at 9:00 AM | 5 minute read

To open or not to open an online community? This is not the only question. Once you've decided to build an online community you're going to need more than just software. You need to clearly understand your business goals and target audience's problems to find the appropriate solution.

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Topics: Online Community Software, Online Community

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