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Billy Volpone

Billy, a Senior Community Strategist at Higher Logic​, has been working professionally in the enterprise community space for over 13 years, with a focus on both customer and member networks, along with employee intranets. His expertise helps clients leverage strategic use cases within a community network to drive sustained adoption over the long term with end users, as well as with creating clean and compelling user experience models.

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Life After Jive-x: Choosing a New Home for Your Customer Community

Written by Billy Volpone on April 9, 2020 at 3:32 PM | 6 minute read

If you’re a Jive-x customer, you know Khoros has given your external community platform an official end-of-life date: December 2020.

This announcement got me thinking about my time at Jive Software and my transition to Higher Logic. I started at Jive in 2007 when the platform was still known as “ClearspaceX.” After Jive was acquired and things started changing, I knew I wanted to continue building customer communities that would make a difference for organizations and their members, but where to do it?

I joined Higher Logic because I saw (and see) in them a company who is passionate about community networks and understands the power of engagement to transform businesses and the customer experience.

As you decide on a new platform for your customer community, I think your journey will mirror mine. One of the most important questions I asked, and that you should ask too, is whether the vendor shares your vision for how a customer community should be defined and what it could potentially become.

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Topics: Engagement, Customer Communities, B2B Communities, User Group Communities, Online Community Software, Customer Engagement, Customer Experience, Collaboration Tools, User Group Software, Customer Success, Online Community, B2B

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