The Socious Top Ten for the Week of October 4th 2015
Sit back and enjoy this past week's most useful new online community management and customer engagement tips.
Fresh Advice From the Online Community Blog
Tons of Customer Community Strategy Advice from CommuniCon 2015 (the conference Socious hosted with The Center for Customer Engagement)
- 5 People You Need on Your Association's Online Community Management Team
The Top Ten
The Best Online Community Tips From Around the Web
- This HBR article makes the case for why we need both communities and networks.
- Learn why your online customer community can be a gamechanger for your business
Get tips on building volunteer moderator teams for your online communities.
Could it be that we have all been measuring customer satisfaction incorrectly all of these years?
Is it too early to read digital marketing predictions for 2016? If not, read on (hint: there's a lot of talk about building community).
Check out CopyBlogger's podcast on increasing customer retention.
Learn how brand darlings - Tesla, Under Armour, and Sonos - use community to strength their brands.
Join the debate about whether allowing comments on your website is worth the effort.
This is a good list of ways to use content in your online customer community to improve customer retention.
- Insight into world-class support communities from Shelley Sessoms of SAS.
Tweet of the Week
Ted Rubin (@TedRubin) October 5, 2015
Feel free to share the Top Ten with your network!
Let us know your favorite article from the list above or about an outstanding post we may have missed this week in the comments below.
Enjoy your week and happy reading!