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Online Community Management Posts

Quick Tip: The Golden Rule of Creating a Successful Online Community

Written by Paul Schneider on August 19, 2015 at 8:01 AM | 2 minute read

In our day-to-day conversations with our customers and organizations considering launching an online community, one of the questions we hear most often is:

"What do I need to do to create a successful online community?"

So today, I'm going to tell you my golden rule. I call it "the three P's of successful online communities."

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Topics: Online Community Management, Online Community

Three Must-Attend Conferences for Online Community Managers This Fall

Written by Katie Oakes on August 18, 2015 at 8:45 AM | 3 minute read

As the summer rolls to a close, those of us interested in online community management and strategy are watching our inboxes fill up with conference invitations. While we would love to sign up for them all, we do have a day job to keep up with.

So which ones should you register for and which ones should you cut? The selection process can be tricky and frustrating, so check out this fall's three best online community-focused events (in the order they appear on our Outlook calendars).

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Topics: Online Community Management, Online Community

The Must-Read Online Community Management Resources for the Week of August 9, 2015

Written by Joshua Paul | on August 14, 2015 at 8:49 AM | 3 minute read

The Top Ten for the Week of August 9, 2015

If you're like me, you use the quiet mornings of the weekend to catch up on some of the interesting articles, videos, and podcasts that came across your social feeds during the week.

Allow us to help! We've compiled this week's best online community management and customer experience articles from around the web just for you.

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Topics: Online Community Management, Online Community

Are Your Community Policies a Box or a Trellis?

Written by Caitlin Struhs | on August 12, 2015 at 4:00 PM | 2 minute read


Say the words “policy and governance” to most people, and you’ll likely see their eyes roll or glaze over. The popular narrative is that community policies are a box handed down from on high to the community restricting behavior, and the best communities are those that avoid structures.

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Topics: Online Community Management, Online Community

5 Lessons for Online Community Managers from Neighborhood Social Network, Nextdoor

Written by Joshua Paul | on August 11, 2015 at 9:12 AM | 7 minute read

When something breaks at your house, say a leaky shower, a roof that has outlived its useful life, or canister lights that mysteriously stops working, you feel an extraordinary amount of stress. You can mitigate that stress by having a collection of competent, trustworthy people who you can call to get the job is fixed in a reasonable timeframe and at a reasonable price.

I recently moved across the country to an area where I have never lived and wasn't familiar with the local service providers. When I moved into our new house and it needed a half-dozen jobs done, the stress mounted.

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Topics: Online Community Management, Online Community

The Best Community Management Tips for the Week of August 2, 2015

Written by Joshua Paul | on August 7, 2015 at 9:00 AM | 3 minute read

The Top Ten for the Week of August 2, 2015

As we announced last week, we're saving you hours each week by compiling the best online community management and customer engagement articles from around the web and delivering them directly to you.

You can catch up on last week's Top Ten here.

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Topics: Online Community Management, Online Community

Top Community Management Posts for the Week of July 26, 2015

Written by Joshua Paul | on July 31, 2015 at 8:34 AM | 3 minute read

Introducing the  Top Ten

We know that you're busy, so we're bringing you the must-read online community management and customer engagement articles from the past week.

The Top Ten Team has scoured the web to bring you're the best of the best in community strategy and management tips.

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Topics: Online Community Management, Online Community

How to Easily Create Fantastic Content for Summertime

Written by Sarah Robinson | on July 30, 2015 at 11:00 AM | 3 minute read

The latest installment in Sarah's video blog includes some easy, breezy advice for creating summertime content on your community. Enjoy!

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Topics: Online Community Management, Engagement, Online Community

How Your Podcast Can Help You Increase Engagement in Your Online Community

Written by Katie Oakes on July 30, 2015 at 8:00 AM | 5 minute read

Podcasts have been available in the Apple iTunes store since 2006. However, the on-demand form of audio streaming never truly penetrated public consciousness until this past year.

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Topics: Online Community Management, Engagement, Online Community

Will Your Online Community Still Need a Community Manager Once Members Start Sharing With Each Other?

Written by Joshua Paul | on July 28, 2015 at 8:45 AM | 3 minute read

From fortune 200 companies to large associations, we help a variety of different types of organizations plan online customer or member communities. Since building community is still an emerging business strategy, we get a lot of great questions from some very smart business people.

Our online community consultants answer a fair amount of questions about creating a solid online community strategy. However, the majority of the questions that we field focus on the logistics and management of online communities.

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Topics: Online Community Management, Online Community

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