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Online Community Management Posts

Recognition, Rewards and Gamification for Volunteer Programs

Written by Andy Steggles | on August 20, 2015 at 3:35 PM | 2 minute read

Any volunteer program or system should be easy to use for staff and volunteers alike. Whether you are creating opportunities or joining events and completing tasks, the process needs to feel seamless and keep volunteers coming back for more. This is where recognition, rewards and gamification techniques come in.

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Topics: Online Community Management, Volunteer Management, Marketing Automation, Online Community

New Community Managers: What You Need to Know

Written by Caitlin Struhs | on August 19, 2015 at 8:30 AM | 2 minute read

Guest blogger Nicole Yates is the Director of Membership and Registration at the National Society of Black Engineers (NSBE). Launched NSBE's first community in May 2015, Nicole offers up some great advice for new community managers.

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Topics: Online Community Management, Online Community

Quick Tip: The Golden Rule of Creating a Successful Online Community

Written by Paul Schneider on August 19, 2015 at 8:01 AM | 2 minute read

In our day-to-day conversations with our customers and organizations considering launching an online community, one of the questions we hear most often is:

"What do I need to do to create a successful online community?"

So today, I'm going to tell you my golden rule. I call it "the three P's of successful online communities."

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Topics: Online Community Management, Online Community

Three Must-Attend Conferences for Online Community Managers This Fall

Written by Katie Oakes on August 18, 2015 at 8:45 AM | 3 minute read

As the summer rolls to a close, those of us interested in online community management and strategy are watching our inboxes fill up with conference invitations. While we would love to sign up for them all, we do have a day job to keep up with.

So which ones should you register for and which ones should you cut? The selection process can be tricky and frustrating, so check out this fall's three best online community-focused events (in the order they appear on our Outlook calendars).

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Topics: Online Community Management, Online Community

The Must-Read Online Community Management Resources for the Week of August 9, 2015

Written by Joshua Paul | on August 14, 2015 at 8:49 AM | 3 minute read

The Top Ten for the Week of August 9, 2015

If you're like me, you use the quiet mornings of the weekend to catch up on some of the interesting articles, videos, and podcasts that came across your social feeds during the week.

Allow us to help! We've compiled this week's best online community management and customer experience articles from around the web just for you.

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Topics: Online Community Management, Online Community

Are Your Community Policies a Box or a Trellis?

Written by Caitlin Struhs | on August 12, 2015 at 4:00 PM | 2 minute read


Say the words “policy and governance” to most people, and you’ll likely see their eyes roll or glaze over. The popular narrative is that community policies are a box handed down from on high to the community restricting behavior, and the best communities are those that avoid structures.

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Topics: Online Community Management, Online Community

5 Lessons for Online Community Managers from Neighborhood Social Network, Nextdoor

Written by Joshua Paul | on August 11, 2015 at 9:12 AM | 7 minute read

When something breaks at your house, say a leaky shower, a roof that has outlived its useful life, or canister lights that mysteriously stops working, you feel an extraordinary amount of stress. You can mitigate that stress by having a collection of competent, trustworthy people who you can call to get the job is fixed in a reasonable timeframe and at a reasonable price.

I recently moved across the country to an area where I have never lived and wasn't familiar with the local service providers. When I moved into our new house and it needed a half-dozen jobs done, the stress mounted.

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Topics: Online Community Management, Online Community

The Best Community Management Tips for the Week of August 2, 2015

Written by Joshua Paul | on August 7, 2015 at 9:00 AM | 3 minute read

The Top Ten for the Week of August 2, 2015

As we announced last week, we're saving you hours each week by compiling the best online community management and customer engagement articles from around the web and delivering them directly to you.

You can catch up on last week's Top Ten here.

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Topics: Online Community Management, Online Community

Top Community Management Posts for the Week of July 26, 2015

Written by Joshua Paul | on July 31, 2015 at 8:34 AM | 3 minute read

Introducing the  Top Ten

We know that you're busy, so we're bringing you the must-read online community management and customer engagement articles from the past week.

The Top Ten Team has scoured the web to bring you're the best of the best in community strategy and management tips.

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Topics: Online Community Management, Online Community

How to Easily Create Fantastic Content for Summertime

Written by Sarah Robinson | on July 30, 2015 at 11:00 AM | 3 minute read

The latest installment in Sarah's video blog includes some easy, breezy advice for creating summertime content on your community. Enjoy!

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Topics: Online Community Management, Engagement, Online Community

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