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Posts about Online Community Management

Four Reasons Community Managers Shouldn’t Be Scared of Data and Analytics

Written by Molly Talbert | on September 10, 2015 at 3:00 PM


As a community manager, you’ve learned that community management is made up of many different parts. It’s an interdisciplinary field involving tactics like people skills, psychology, strategy and analytics, to name a few.

There can be a lot to juggle and if you’re not a numbers person, one of the most daunting tasks can be tracking data and analytics—too many balls in the air, right? Most community platforms have at least basic tracking analytics and a dashboard (if yours doesn’t, definitely consider switching).

Yet, even with the data right there, it can be tempting to ignore or under-utilize the incredible tool right there in front of you. We get it—new can be scary. Maybe you’ve never been trained to analyze data and you don’t feel qualified to do so. But don’t make the common mistake of avoiding a new opportunity to learn and grow your community.

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Topics: Online Community Management, Engagement, Online Community Software

How to Select a Website Domain Name for Your Online Community

Written by Joshua Paul | on September 10, 2015 at 8:30 AM

Organizations need to make a lot of choices when they are planning their online customer or member community. These important decisions include how to structure the community, who is in charge of their community's content plan, and which customer groups have access to specific content, features, and discussions.  

However, one of the decisions that causes the most angst among our customers might surprise you: 

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Topics: Communications, Online Community Management

Best Online Community Tips from the Week of August 30, 2015

Written by Joshua Paul | on September 4, 2015 at 8:30 PM

Top Ten for the Week of August 30, 2015

In case you missed this community management advice, we've got you covered! Check out this past week's most useful online community management and customer engagement tips.

Read last week's Top Ten here.

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Topics: Online Community Management

Let Your Community's Best Members Find Your Next Members

Written by Molly Talbert | on September 2, 2015 at 10:30 AM

Growing community should be one of the most important tasks of an organization, but it can certainly be a challenge. Don’t feel like you have to carry that burden alone. One of the best ways to grow your community is to let your members unknowingly do the heavy lifting – there are no better advocates than members, even if they don’t realize their potential. The more robust and thriving your community is, the easier and more natural their jobs (and your job) will be.

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Topics: Online Community Management, Marketing, Member Engagement, Customer Advocacy

Hello, Perfect Community Manager - Are You There?

Written by Lauren Wolfe | on September 1, 2015 at 10:00 AM

Are you looking to hire a community manager for your online community? You’re not alone. In fact, the search is on. Currently there are 114, 657+ open positions for community managers on LinkedIn – New York City, San Francisco and Los Angeles rank as the top three cities in the United States.

So what's your status?

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Topics: Online Community Management

How to Deal With Disruptive Community Members

Written by Molly Talbert | on August 25, 2015 at 10:00 AM

We love our communities and members. For the most part, everyone participating is collegial, helpful and respectful—which is why members keep coming back, posting and collaborating with each other.

Sometimes, there’s that one member (or maybe several) who provoke in conversations. Maybe the provocation is outright and obvious. Other times, it is subtler and nuanced, but gives you a bad feeling. Maybe the member is trying to stir the pot, or they’re oblivious to their impact. Either way, something must be done to maintain the respectful environment you’ve been cultivating.

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Topics: Online Community Management, Member Experience

The Art of the Online Community Welcome Email

Written by Katie Oakes on August 25, 2015 at 8:40 AM

When you are responsible for bringing new members into your online customer or member community, there is no such thing as a second impression. In a world where first impressions are often the only impression that you get, the task to crush it in one interaction can feel daunting.

It is like speed dating in that way. People go to speed dating events voluntarily, just as they do to your online community, but you only have a few seconds to get people to want to learn more about you.

However, in online community management, your first impression usually involves never actually coming face to face with the person you are aiming to impress. I'm talking about the all-important welcome email.

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Topics: Online Community Management, Engagement, Member Experience

Top Online Community Management Posts for the Week of August 16, 2015

Written by Joshua Paul | on August 21, 2015 at 8:20 AM

The Top Ten for the Week of August 16, 2015

Pour yourself another cup of coffee and catch up on this week's most useful online community management and customer engagement advice.

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Topics: Online Community Management

Recognition, Rewards and Gamification for Volunteer Programs

Written by Andy Steggles | on August 20, 2015 at 3:35 PM

Any volunteer program or system should be easy to use for staff and volunteers alike. Whether you are creating opportunities or joining events and completing tasks, the process needs to feel seamless and keep volunteers coming back for more. This is where recognition, rewards and gamification techniques come in.

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Topics: Online Community Management, Volunteer Management

New Community Managers: What You Need to Know

Written by Caitlin Struhs | on August 19, 2015 at 8:30 AM

Guest blogger Nicole Yates is the Director of Membership and Registration at the National Society of Black Engineers (NSBE). Launched NSBE's first community in May 2015, Nicole offers up some great advice for new community managers.

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Topics: Online Community Management

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