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Online Community Management Posts

The Secret to Creating a Private Online Community for Developers

Written by Katie Oakes on October 1, 2015 at 8:00 AM | 5 minute read

Online customer communities come in many shapes and flavors. Some online customer communities provide support for end users of products and services. Others are designed to keep partners engaged and informed.

Some audiences are more difficult to engage than others. Among the most challenging people to engage in an online community are developers. Online developer communities play an important role in helping enterprise companies to extend their products, create advocates in the market, and help customers get results.

How do you build a community for the people that literally wrote the code on the online community?

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Topics: Online Community Management, Customer Communities, Online Community

Meet Your Community Manager: Calista Rollogas

Written by Molly Talbert | on September 29, 2015 at 10:30 AM | 2 minute read

Ever wonder who the people behind the curtain are here at Higher Logic? We're introducing you to our three community managers. They’ll talk about why they love community management, helpful resources to use and weigh in on the dog versus cat debate (as you can see, this is serious stuff…).

In this second installment, we’re introducing another community manager, Calista Rollogas.

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Topics: Online Community Management, Online Community

The Top Five Ways Integration Will Make Your Community Job Easier

Written by Jenny Taylor | on September 28, 2015 at 9:30 AM | 2 minute read


Hi—my name is Jenny and I have doubted the power of using data in communities. Before you judge and shame me, let me explain how I overcame this doubt. I was a community manager for an organization that had some difficulty getting our community off the ground (something you can guarantee I'll write a lot about).

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Topics: Community Platforms & Updates, Online Community Management, Online Community

Meet Your Community Manager: Lindsay Starke

Written by Molly Talbert | on September 24, 2015 at 11:30 AM | 2 minute read

Ever wonder who the people behind the curtain are here at Higher Logic? We're introducing you to our three community managers. They’ll talk about why they love community management, helpful resources to use and weigh in on the dog versus cat debate (as you can see, this is serious stuff…).

In this third installment, we’re introducing our final community manager, Lindsay Starke.

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Topics: Online Community Management, Online Community

Speed and Trust - Why Millennials Need Both

Written by Maddie Grant | on September 23, 2015 at 11:30 AM | 3 minute read

There is a big problem brewing on the horizon for many organizations. Based on our research, the Millennial generation is coming into the workforce expecting something that most, especially associations, are truly bad at: speed.

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Topics: Millennials, Online Community Management, Online Community

6 Tips For Business People Who Are New To Online Community Management

Written by Katie Oakes on September 22, 2015 at 9:00 AM | 4 minute read

 

Due to its newness in our business lexicon, "online community management" is a term that is often met by feelings of confusion. Most business people don't have much experience with online community strategies.

Research often reports online communities strategies amongst the most effective marketing and customer relationship strategies, while it is also one of the most underutilized approaches.

However, with proper resource planning. learning how to launch, plan, and grow your community doesn't have to be so scary.

So, take a deep breath and read on. It's really just like learning anything else in business. It's a process with best practices and tips to make it easy.

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Topics: Online Community Management, Online Community

Best Online Community Tips from the Week of September 13, 2015

Written by Katie Oakes on September 19, 2015 at 8:30 AM | 3 minute read

The Top Ten for the Week of September 13th 2015

Did you have a busy week? Let us help you get caught up! Check out this past week's most useful new online community management and customer engagement tips.

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Topics: Online Community Management, Online Community

Volunteer Management: 12 Volunteer Opportunities for Members in Your Online Community

Written by Katie Oakes on September 17, 2015 at 9:00 AM | 5 minute read

A major issue for associations everywhere is the acquisition of volunteers. It is not uncommon for an association's organizational structure to have volunteers that outnumber the staff. Typically, one staff member is doing the job of three, so finding volunteers is critical to their sanity.

Convincing someone to volunteer time out of their over-scheduled life is no simple task. Also, the people that you are recruiting are simultaneously being propositioned by other organizations. You're competing against PTA, sports leagues, homework, aging parents, walking the dog, work schedules, even enjoying a night of doing nothing at all. Your members are pulled in different directions and the last thing any of them have is time.

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Topics: Volunteer Management, Member Communities, Online Community Management, Associations, Online Community

Your Community's Back-to-School Supplies

Written by Sarah Robinson | on September 15, 2015 at 3:30 PM | 3 minute read

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Topics: Online Community Management, Engagement, Online Community

Meet Your Community Managers: Jenny Taylor

Written by Molly Talbert | on September 15, 2015 at 10:00 AM | 3 minute read


Ever wonder who the people behind the curtain are here at Higher Logic? We're introducing you to our three community managers. They’ll talk about why they love community management, helpful resources to use and weigh in on the dog versus cat debate (as you can see, this is serious stuff…).

We hope you enjoy getting to know the first community manager we’re introducing, Jenny Taylor.

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Topics: Online Community Management, Online Community

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