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Posts about Online Community Management

How Community Maturity Affects Community Engagement

Written by Caitlin Struhs | on October 15, 2015 at 2:00 PM

What can you expect from your community when it launches? When it’s a few months old? When members are pouring in but you feel like engagement could be better?

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Topics: Online Community Management, Engagement

Super Forum Is One Week Away - Ready for the Biggest Community Event of the Year?

Written by Caitlin Struhs | on October 14, 2015 at 9:00 AM

We can’t believe it’s been six years since our inaugural Higher Logic Super Forum. This community event has seen explosive growth since its inception – our humble beginnings included a small gathering of about 100 community users attending only a few sessions!

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Topics: Community Platforms & Updates, Online Community Management

Tweeting Your Community – Five Ways to Promote on Twitter

Written by Molly Talbert | on October 12, 2015 at 10:30 AM


Do you use Twitter to promote your community? If not, you could be missing out on a powerful, interactive way of engaging with members and bolstering your site.

Chances are many – if not most – of your organization’s committed Twitter followers are already members of your community. It’s a great (and probably under-appreciated) benefit - now you have a method beyond email to keep your members up to date. If your community is open, this is an opportunity to drive them to your community’s information gold mine. 

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Topics: Online Community Management, Engagement, Marketing, Social Media

How Your Community Humanizes Your Organization (And Why That's a Good Thing)

Written by Caitlin Struhs | on October 9, 2015 at 9:00 AM

How do you know what your customers or members are really thinking? That quest is easier than ever with the advent of social media, open online review sites and the rise of online communities. Customers’ and members’ voices are louder, easier to find and responsible for making organizations a lot more human.

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Topics: Online Community Management, Engagement

Quick Tip: How to Overcome Online Community Managers' Biggest Challenge

Written by Alexia Roseliep on October 8, 2015 at 1:30 PM

The best community managers proactively focus on the processes that engage the most people, rather than letting issues with individual community members take up their time. However, even the most experienced community manager can't be fully in control of their schedule.

When you are responsible for providing value to both your community members and your organization, your day can often get derailed by changing market conditions, shifting business priorities, and surprise initiatives.

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Topics: Online Community Management

11 Must Reads for Every Community Manager

Written by Molly Talbert | on October 6, 2015 at 10:30 AM

The internet is awash in resources and it can be overwhelming. Between blogs and books, Twitter feeds and LinkedIn influencers, it’s hard to know where to start for good community resources. Plus, in an age where everyone is a “journalist,” it’s hard to know what counts as credible. In the words of the wise President Abraham Lincoln, “Don’t believe everything you read on the Internet …”

To make your life easier, we compiled a list of some of our favorite resources. These books and blogs are tried and true for many of us in the Orange Army, from our community managers to our bloggers.

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Topics: Online Community Management, Engagement

A Lurker’s Appreciation for Community

Written by Molly Talbert | on October 5, 2015 at 10:50 AM

 

Guilty as charged – I’m a lurker. In most of the communities I’m in, I love to sit in the wings and watch conversations flow between people, selfishly hoarding any nugget of advice I may come across without giving anything back. Sometimes I feel bad about my lurker status, but I also get a lot of enjoyment (and value) out of being a fly on the wall.

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Topics: Online Community Management, Engagement

Must-Read Community Management Tips from the Week of October 4, 2015

Written by Joshua Paul | on October 2, 2015 at 10:24 AM

The Socious Top Ten for the Week of October 4th 2015

Sit back and enjoy this past week's most useful new online community management and customer engagement tips.

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Topics: Online Community Management

Five Fun and Creative Automation Rules

Written by Calista Rollogas | on October 1, 2015 at 10:00 AM


A great tool in any community manager’s tool belt is a well crafted automation rule. It makes life simpler and takes away some emailing tedium.

With so many combinations and ways of creating a rule, the possibilities seem endless. As time goes by, every community manager will develop their own set of rules to help manage their unique community. Yet sometimes the more flexibility and potential – i.e. seemingly limitless automated rules for emails, notifications, events and more – the harder it is to know where to start.

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Topics: Communications, Online Community Management

The Secret to Creating a Private Online Community for Developers

Written by Katie Oakes on October 1, 2015 at 8:00 AM

Online customer communities come in many shapes and flavors. Some online customer communities provide support for end users of products and services. Others are designed to keep partners engaged and informed.

Some audiences are more difficult to engage than others. Among the most challenging people to engage in an online community are developers. Online developer communities play an important role in helping enterprise companies to extend their products, create advocates in the market, and help customers get results.

How do you build a community for the people that literally wrote the code on the online community?

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Topics: Online Community Management, Customer Communities

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