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Online Community Management Posts

How to Disagree Nicely

Written by Molly Talbert | on February 10, 2016 at 10:00 AM | 4 minute read

What happens when you're triggered? Knowing how to respond to a comment -- either general or directed at you -- can be tough,especially on the internet where tone and sarcasm are easily lost without body language. But knowing how to manage your anger and calm the situation are important skills if you value virtual communities. It’s impossible to avoid conflict, so it’s important to be prepared to keep it from spiraling out of control.

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Topics: Online Community Management, Engagement, Online Community

Reducing Cognitive Load: The Best UX Design for Your Community Site

Written by Molly Talbert | on February 8, 2016 at 9:00 AM | 7 minute read


Have you ever given up on using a website because it takes too much brainpower to figure it out? Or even find what it’s for? This happened to me last time I flew and tried to check in online. The problem: if I did give up, I wouldn’t have been able to get on the airplane. So I grumbled through the process and finally figured it out. Why was it so bad? Their user experience was poor and I couldn’t figure out what steps I needed to take -- the extraneous cognitive load was too much.

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Topics: Online Community Management, Marketing, Customer Experience, Member Experience, Online Community

The WELL — Where Online Community Began

Written by Molly Talbert | on February 4, 2016 at 8:30 AM | 5 minute read

What happens if everyone in the world (at least, everyone with internet) has access to the same platform and can interact with one another?

In 2016, we have a pretty good idea of what happens. We’ve all been part of a similar experiment -- think of all big social media outlets or online communities: Reddit, Quora, Twitter, LinkedIn, Facebook, etc. Amazing things happen when we’re connected -- community has the ability to really empower members and create strong loyalty for a platform.

But that gets me thinking: how did virtual communities start?

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Topics: Online Community Management, Online Community

A Career in Community Management: What Experience Do You Need?

Written by Molly Talbert | on February 3, 2016 at 8:30 AM | 4 minute read

So, you want to be a community manager. Since “community management” is such an umbrella term, encompassing many things, it can be hard to know exactly what to highlight in your resume -- or even know if you’re qualified for the job.

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Topics: Online Community Management, Online Community

How to Set SMART Goals for Your Online Community

Written by Joshua Paul | on February 2, 2016 at 8:30 AM | 5 minute read

There are several different paths to creating a successful online community and there are even more ways to measure that success.

Unfortunately, with so many metrics available in your online community platform, figuring out exactly what kind of success you're striving for can be confusing and overwhelming. Many community managers end up setting goals that are too abstract or too broad to truly be successful.

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Topics: Online Community Management, Online Community

How Well Do You Know Community Management? Try our Crossword Puzzle!

Written by Molly Talbert | on January 28, 2016 at 10:00 AM | A quick read

Test your Community Management knowedlge with our crossword puzzle. Fill in the puzzle with our interactive PDF below or print it if you prefer. Enjoy!

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Topics: Online Community Management, Online Community

How to Make Visiting Your Online Community a Habit for Customers or Members

Written by Christina Green | on January 28, 2016 at 8:30 AM | 4 minute read

American politician, Frank A. Clark, once said, “A habit is something you can do without thinking, which is why most of us have so many of them.†Nowhere is that more obvious than on the Internet. Most people visit the same sites, do the same things, almost without realizing it. When we can't follow our Internet habit, because of site maintenance or some other uncontrollable cause, we feel an almost pent up anxiety.

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Topics: Online Community Management, Engagement, Online Community

Hacking Your Community's Subconscious

Written by Molly Talbert | on January 28, 2016 at 8:30 AM | 6 minute read

You’re not lazy, but sometimes your brain is. It has so much to compute and process each millisecond that it needs all the extra help it can get. To do this, brains have developed little mental shortcuts we’re often not aware of but influence our decisions instantly. Many of these hardwired tricks are survival tactics that helped humans evolve to be the species we are today, but can trip us up in the modern world sometimes.

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Topics: Online Community Management, Engagement, Member Experience

The Pros and Cons of Allowing Anonymous Posts in Online Communities

Written by Maggie McGary | on January 27, 2016 at 11:03 AM | 4 minute read

Even though it’s been a few months since the HUG Super Forum, which I was really excited to have a chance to attend/blog from, I’m still buzzing (sorry Rich Millington--couldn’t help myself!) from the excitement and focus on the discipline of community management. I’m not a current Higher Logic client, but it was great to hear about what’s new and on the horizon for the Higher Logic platform for 2016 and to have a chance to chat with friends old and new...or at least IRL new.

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Topics: Online Community Management, Online Community

Is Grammar Still Important?

Written by Molly Talbert | on January 26, 2016 at 8:00 AM | 7 minute read

Language constantly evolves, which makes it beautiful and fascinating to study. And with the advent of texting, instant messaging and social media, language is evolving even more quickly than normal. Since we now have the capacity for instant written communication, a huge historical shift happened -- we write as we speak. And now we’re beginning to speak as we write. Rather than only texting words like lol, jk, rofl, etc., people now speak them in everyday language. This fascinating back-and-forth flow of words from text to speech created another shift -- we now have a tendency to write informally most of the time.

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Topics: Communications, Online Community Management, Marketing Automation, Online Community

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