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Online Community Management Posts

Stay On Top of Copyright Law for Your Online Community

Written by Molly Talbert | on March 21, 2016 at 9:00 AM | 5 minute read

Copyright laws can be confusing, mostly because the internet often feels like the wild west -- very few people actually have a clear picture of what’s legal and what’s not, so they tend to make up their own rules. To complicate things even more, many people do illegal things -- like use a photo they don’t own -- without even realizing the potential consequences.

As scary or overwhelming as copyright laws can be, they help you protect your community’s content. You don’t want someone else to steal and repurpose it! Rather than only seeing copyright laws as confusing and stressful, know they do have a valuable place.

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Topics: Online Community Management, Online Community

One Sure-Fire Way to Wreck Your Community

Written by Lindsay Starke | on March 14, 2016 at 9:30 AM | 3 minute read

In 1973, a team of researchers went into a nursery school and found a group of children who seemed to enjoy drawing. They then divided these children into three groups. The first group was told beforehand they would receive a reward (in this case, a special certificate) for drawing. The second group also received the reward upon drawing, but were not told about it ahead of time. And the final group received no reward for drawing.

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Topics: Online Community Management, Engagement, Online Community

The Top Online Community Management Tips for the Week of March 6th, 2016

Written by Kaila Timmons on March 11, 2016 at 8:00 AM | 3 minute read

Every week we aim to make your life easier by compiling the best community management articles from around the web right here on our blog. This week, our favorite articles focus on providing our readers with tips for online community management.

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Topics: Online Community Management, Online Community

Three Reasons Advertising Can Boost Your Community's Revenue (and Success)

Written by Molly Talbert | on March 10, 2016 at 9:30 AM | 4 minute read

More often than not, we’re bombarded with unhelpful, annoying ads. But it doesn’t need to be that way. Sometimes ads are so on-point -- targeted directly at you -- that they’re actually helpful. They’ve finally hit their target audience, which makes everyone happy -- advertisers make money because they sold you a product, and you’ve solved a problem by making a purchase.

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Topics: Online Community Management, Marketing, Online Community

7 Action Items for Online Community Managers in the First 60 Days on the Job

Written by Christina Green | on March 10, 2016 at 8:30 AM | 4 minute read

Congratulations! You're now in charge of an online community. Assuming you have already introduced yourself to your community and filled out your new profile, including uploading some cute pictures of the important people in your life and/or the places you've traveled, what's next?

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Topics: Online Community Management, Online Community

3 Ways to Keep Your Community Manager Happy and Productive

Written by Kaila Timmons on March 9, 2016 at 1:05 PM | 2 minute read

Community managers are at the center of your online community. Not only do they run your community platform, they’re the ones that interact most with customers and other community members. Without community managers, your online community would have trouble growing and getting the results your company wants.

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Topics: Online Community Management, Online Community

Crowdsourcing Your Community Goals

Written by Caitlin Struhs | on March 8, 2016 at 9:00 AM | 4 minute read

Are you part of a community making information available and accessible to others? It could be a national association for the healthcare industry, a Reddit group for gaming geeks or even the anonymous pages of Wikipedia. The key: you and a group of people are coming together to be productive and hopefully offer something to whatever at-large community you care about.

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Topics: Online Community Management, Engagement, Volunteer Management, Online Community

Community Empowers Brand Ambassadors

Written by Molly Talbert | on March 7, 2016 at 10:00 AM | 6 minute read

It doesn’t matter if your product is the best and your company is awesome (we’re sure it is already). If you’re not good at telling your story and conveying your message, you won’t grow. Or, if you do, it’ll be an uphill battle trying to convince people what you already know.

True, stellar marketing on your part is critical for growth, but don’t forget about your greatest, strongest asset -- your customers. They’re the most trustworthy information source for any prospective customer. Who better to answer questions than similar people, with similar needs who went through a similar process -- and picked you at the end of it?

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Topics: Online Community Management, Customer Advocacy, Online Community

Seven Reasons to Streamline Your Platforms

Written by Molly Talbert | on March 3, 2016 at 9:30 AM | 5 minute read

Starting a community can be intimidating, especially for small organizations -- you don’t have the same pool of resources as larger organizations do. But that doesn’t mean you can’t -- or shouldn’t -- build a community. And it doesn’t doom you to fail. With the right tools, platform and team, an organization of any size can create an awesome, thriving community.

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Topics: Online Community Management, Online Community Software, Collaboration Tools, Online Community

Duolingo Gets Crowdsourced Community Content Creation

Written by Molly Talbert | on March 2, 2016 at 11:00 AM | 6 minute read

Crowdsourcing is a big topic these days. Kickstarter allows people to fund business ideas they believe in. Waze combines GPS navigation with real-time updates from other drivers. Volunteers created and continually update Wikipedia, the vast online encyclopedia. Dividing small amounts of work between many people has powerful effects that positively impact us all.

As the crowdsourcing movement shows us, everyone has the potential to affect change. The trick is finding simple, quick ways for people to lend a hand. All communities have this potential, but actually creating ways to harness this “cognitive surplus” can be difficult. How can you effectively help your community lend a hand in content creation for your organization?

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Topics: Online Community Management, Volunteer Management, Online Community

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