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Member Experience Posts

Should Your Community Get an App? [Infographic]

Written by Molly Talbert | on December 9, 2015 at 8:30 AM | 1 minute read

Having a place where your members can always share ideas and questions is the ideal engagment tool. But what's the best way to gather those members when they're on the go -- should you invest in an app or stick to web design improvements? We've streamined the throught process to make your decision easier.

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Topics: Member Experience, Online Community Software, Online Community

I Have Responsive Design - Do I Need an App?

Written by Molly Talbert | on December 3, 2015 at 8:00 AM | 5 minute read

You spent a lot of time and money on a beautiful responsive website, one that works on all screen sizes, including tablets and smartphones. So why would you need an app for your community? Isn’t responsive design like the two-in-one solution?

There isn’t an easy, straightforward answer to this question, but hear us out. Responsive design doesn’t necessarily make mobile apps obsolete, but mobile apps aren’t the right choice for everyone. First, think about how your community is now and where you want it to go. Do you have consistent engagement and want to try some new tactics? Or are you hoping to boost activity analytics, like the number of logins each month?

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Topics: Engagement, Member Experience, Customer Experience, Online Community, Marketing Automation

Anonymous on the Internet

Written by Elizabeth Tobey | on December 2, 2015 at 2:00 PM | 9 minute read

For the past week, I’ve stared at a blank page, puzzling out a pithy way to start this article.

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Topics: Online Community Management, Member Experience, Customer Experience, Online Community, Marketing Automation

How to Create a Community Culture

Written by Andy Steggles | on November 24, 2015 at 9:30 AM | 4 minute read

As I've blogged about before, I see social networking for businesses as encompassing four quadrants: public social media, social CRM to collect data, social software in the workplace (intranet) and externally facing social software (an open online community). As I detailed in that post, there are many opportunities for companies to leverage multiple social networking elements, especially through an online community.

Publicly facing social sites, like an open community, are especially powerful and offer businesses the ability to interface with customers ‘where they are,’ to monitor what's being said about your brand on those sites and to incorporate that feedback into your organization's overall communications strategy. This transparency not only helps you create a better product, but ‘helps members and customers help themselves’ by allowing them to ask and answer questions as a community.

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Topics: Online Community Management, Customer Experience, Member Experience, Online Community

How to Design a Community Your Users Will Love

Written by Molly Talbert | on November 16, 2015 at 9:00 AM | 4 minute read

Have you recently visited a website plagued by confusion and disorganization? You can't find what you're looking for, and you're not even sure what you're looking at to begin with. That’s bad user experiencewhat any community wants to avoid.  If your user experience is less than easy, then maybe they will come, but don’t count on them sticking around or returning any time soon.

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Topics: Community Platforms & Updates, Marketing, Member Experience, Online Community

How to Market Your Association's Virtual Memberships Like a Tech Company

Written by Christina Green | on November 12, 2015 at 8:30 AM | 4 minute read

Take a second and go out to the Google Play Store or iTunes, and search for free apps. How many came up? Some number this side of a google? (Sorry, bad pun.) But the answer is a lot, right?

If you clicked through to some of the better known apps, you'll find they have a free level and one or more paid levels. Tech companies are marketing geniuses when it comes to knowing how to lock down some of their features in order to entice people to upgrade.

Associations that offer virtual memberships or entry-level membership tiers could learn quite a bit from them.

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Topics: Associations, Member Engagement, Member Experience, Online Community, Marketing Automation

Why Your Event Needs a Mobile App

Written by Molly Talbert | on November 5, 2015 at 10:30 AM | 3 minute read

Event attendees expect information, in real time. Not only that, but it should be easily accessible and available before, during and after. How should you do this? Since people are more glued to their phones than ever, a mobile app makes perfect sense -- it gives attendees everything they need (and more) in the palm of their hands.

Because the price point can seem steep it’s easy to think you can get by without one; paper programs always worked well, right? Sure, they did, but your event could be so much more informative, interactive and collaborative if the program is dynamic and updated in real time. It’s time for your events to go beyond the status quo (apps are approaching the norm, by the way).

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Topics: Member Experience, Customer Experience, Online Community, Marketing Automation

Eight Community Site Design Tips for the Win

Written by Lauren Wolfe | on November 4, 2015 at 1:02 PM | 2 minute read


A winning community site – we all want it and we all can have it. It starts with strong design and a careful execution of the brand. I’ve put together eight tips that you can use right now to create a community site that is a winner in the eyes of your users, staff and prospective users.

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Topics: Member Experience, Customer Experience, Marketing, Online Community

Is a Virtual Membership Option Right for Your Association?

Written by Christina Green | on October 29, 2015 at 8:30 AM | 5 minute read

Recently we passed the milestone of Back to the Future Day. October 21st, 2015 was the future day that Doc sent Marty McFly to in one stylish ride. There, McFly saw a lot of bad fashion and cool things like hoverboards, flying cars, and Jaws 19, the movie.

We've come frighteningly close to some of these - four Jaws movies is close enough for me - but we're also sadly very far away from flying cars and delicious home-cooked, healthy meals in 30 seconds.

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Topics: Associations, Member Experience, Online Community

How to Deal With Disruptive Community Members

Written by Molly Talbert | on August 25, 2015 at 10:00 AM | 2 minute read

We love our communities and members. For the most part, everyone participating is collegial, helpful and respectful—which is why members keep coming back, posting and collaborating with each other.

Sometimes, there’s that one member (or maybe several) who provoke in conversations. Maybe the provocation is outright and obvious. Other times, it is subtler and nuanced, but gives you a bad feeling. Maybe the member is trying to stir the pot, or they’re oblivious to their impact. Either way, something must be done to maintain the respectful environment you’ve been cultivating.

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Topics: Online Community Management, Member Experience, Online Community

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