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Marketing Automation Posts

[New eBook] The Community Module Guide: How to Support Your Organization’s Business Objectives

Written by Gabrielle Wathen on October 8, 2018 at 8:00 AM | 4 minute read

Have you ever heard someone say “there’s an app for that!” when you complain about your smartphone? Well, if you want to elevate the success and business impact of your online community, trust us –  there’s a module for that.

Customizing your online community is a great way to maximize its impact, propelling your capabilities from basic to extraordinary. But selecting the right add-on modules to invest in can be tricky if you aren’t familiar with their functionality.

Even trickier is this often overlooked fact: what’s our community for in the first place?

There is no one-size-fits-all package of tools on the road to success. When you’re ready to further enhance your community, that’s when the fun of “shopping around” for new modules starts - because your core objectives are already front and center. When that time comes, The Community Module Guide will map you in the direction of the right tools to support your goals.

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Topics: Online Community, Marketing Automation, Member Experience, Associations, Online Community Management, Engagement, Member Retention, Collaboration Tools, Volunteer Management, Member Engagement

48 No-Brainer Tools Every Marketer Needs

Written by Elizabeth Bell on October 4, 2018 at 7:56 AM | 12 minute read

Whether you’re on a small team, a team of one, or a large team with divided responsibilities and resources, marketers all have a few things in common:

We need to accomplish things quickly, handle multiple projects at once, stay inspired, keep ourselves updated about current events, and collaborate with others across our team or departments. Another similarity? Tools, technology, and coffee keep us running.

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Topics: Marketing Automation, Marketing, Email Marketing, Social Media

Do Your Members Love or Hate Your Emails? (4 Tips for Getting Their Feedback)

Written by Shayna McGroggan | on September 18, 2018 at 7:55 AM | 4 minute read

We all know our audience is the key to great email performance, but it can be hard to know whether your audience likes reading your emails. Sometimes, it can feel like the only feedback we get is the dreaded unsubscribe button.

But with marketing automation, getting feedback can be easy. There’s plenty of evidence and ways to track performance with marketing automation. The data’s all there, and it’s easier to find than you think.

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Topics: Marketing Automation, Member Experience, Engagement, Associations

Create the 3 Most Common Automated Campaigns in No Time

Written by Shayna McGroggan | on September 6, 2018 at 8:00 AM | 5 minute read

People seem to love trilogies, trios—really, anything in threes.

You’re not a true Star Wars fan unless you’ve seen A New Hope, The Empire Strikes Back, and Return of the Jedi. How many people would still be fans of the Two Stooges, Two Musketeers, or Two Amigos? Heck, being that our Saratoga, NY office is in a town known for their horse racing track, the magic of the trifecta is not lost on us.

We recently released the 2018 State of Marketing Automation: Association Benchmark Report, which reported the three most popular automated campaigns for associations:

  • New member onboarding
  • Membership renewals
  • Event promotion
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Topics: Integration, Marketing Automation, Online Community, Member Engagement, Associations

Making the Most of Super Forum: 6 Tips from Higher Logic Clients and Staff

Written by Jenny Pan on September 5, 2018 at 8:00 AM | 3 minute read

During our latest Champion Program Summer Challenge, we asked our clients to share their best tips for attending Super Forum 2018 in Higher Logic’s own community, the Higher Logic Users Group (HUG).

Because we can’t really say it any better, here are the grade-A recommendations brought to you by your fellow Huggers.

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Topics: Online Community, Marketing Automation

Email Deliverability: Why It Matters (And 4 Tips on How to Improve Yours)

Written by Brad Gurley | on August 30, 2018 at 7:50 AM | 4 minute read

Numbers matter. Whether you’re a retailer, trade association, event organizer, publisher, or a small business owner, you know that the more times people see your organization, brand, or message, the better.

More interest in your cause, more visits to your site, or more attendees for your annual conference can only be a good thing...right?

In the search for new and innovative ways to increase reach or get in front of more people, many marketers are missing one of the most important factors – email deliverability.

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Topics: Email Marketing, Marketing Automation, Email Deliverability

Integrate for Success: 3 Sweet Results of AMS Integrations

Written by Elizabeth Bell on August 28, 2018 at 8:00 AM | 6 minute read

Think of your database, your AMS, as the center of a wheel.

When you integrate your AMS with your online community platform, the community becomes a spoke on that wheel. Your marketing automation software becomes another spoke on that wheel.

Your AMS feeds these platforms data, and the platforms feed it right back with even more specialized data. It all makes the wheel turn.

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Topics: Integration, Marketing Automation, Member Experience, Online Community

Is Marketing Automation Going to Take Away My Job?

Written by Courtney Ellis on August 23, 2018 at 8:06 AM | 3 minute read

It’s a valid fear – as marketing automation adoption increases, many seasoned marketers are wondering if they’re automating themselves out of a job.

The short answer is no. Automation can be the best piece of technology in your toolkit, enabling you to work faster and more efficiently and create content that is befitting of your amazing subscribers.

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Topics: Email Marketing, Email Deliverability, Marketing Automation, Member Engagement, Customer Engagement, Marketing, Engagement

Your Guide to Building Automated Campaigns with Integrated Data

Written by Shayna McGroggan | on August 16, 2018 at 7:59 AM | 7 minute read

I’m a big fan of 80s fantasy films. In the movie The Princess Bride, one of my favorite scenes is when Inigo starts to question Vizzini’s grasp of the vernacular after hearing him use the word “inconceivable” multiple times to describe things that were clearly coming to fruition anyway. He gives Vizzini a puzzled look and says “You keep using that word. I do not think it means what you think it means.”

Refresh for those of you who are having a very Vizzini day:

in·con·ceiv·a·ble

Defined as not capable of being imagined or grasped mentally; unbelievable.

When you hear the term “integrated data,” what comes to mind? It may not mean what you think it means.

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Topics: Marketing Automation, Integration, Online Community, Engagement, Marketing

Higher Logic's Rob Wenger Announces New Role as Executive Chairman, Welcomes Kevin Boyce as New CEO

Written by Rob Wenger on August 15, 2018 at 8:00 AM | 3 minute read

At the risk of bragging too much about our collective success, let me recap all of Higher Logic’s recent, amazing growth:

  • 2007-2015: We maintained a steady 30% growth rate on our own over the years, as we forged ahead in providing the best community and collaboration software for our customers
  • 2016: We embarked on a big investment with JMI Equity, and they’ve become valued partners
  • 2017: We bought four companies and some great new products, and we’re so happy to count Saratoga Springs, Mesa, Portland, and all our remote teammates as members of the Orange Army

This journey has been a whirlwind, in the best way. All these changes have prepared us for the next phase of our amazing growth.

I’m taking on a new role as executive chairman, andI’d like to introduce you to Kevin Boyce, who is taking over as our new CEO and a board member, effective August 27.

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Topics: Online Community, Marketing Automation, Communications, Community Platforms & Updates

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