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Posts about Community Platforms & Updates

2015 Association TRENDS Partner of the Year: Thank You

Written by Andy Steggles | on February 6, 2015 at 3:31 PM

For those of you who don't know, I'm currently in my third, decade-long career. I left school at 15 years old with absolutely no idea what to do.

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Topics: Community Platforms & Updates, Associations

Facebook's New 'At Work' Platform: Why It Can't Replace Your Online Community

Written by Dave Sabol | on January 22, 2015 at 2:25 PM

Facebook recently announced a new enterprise-focused version of its social network, Facebook at Work. The features will include document collaboration, employee news feeds and profiles and the ability to build a professional network of contacts. Facebook is still a free platform (and right now, Facebook at Work is as well. They're also touting the fact that it will be ad-free), so those who use it personally might gravitate to it for that sole reason. Most businesses will probably still shy away from functionality issues, a lack of control and no option of owning your own data.

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Topics: Community Platforms & Updates, Social Media, Collaboration Tools

Get Better Insight into Your Customers or Members with the New Activity Timeline in Socious Online Community Software

Written by Joshua Paul | on January 8, 2015 at 8:30 AM

What is the most important part of any online community? Even if you have the best looking site, with the slickest technology under its hood, none of that matters without people.

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Topics: Community Platforms & Updates

Thankful for Communities

Written by Lauren Wolfe | on November 24, 2014 at 10:43 AM

At Higher Logic, we're thankful to work with 25 million users in over 200,000 communities. Our clients span the globe supporting industries of every kind, and it's important to us to bring like-minded people together. During this time of thanks, the entire Orange Army feels grateful for its supportive clients and active Huggers.

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Topics: Community Platforms & Updates, Engagement

What You Need to Know About Online Community Security

Written by Conor Sibley on October 15, 2014 at 10:30 AM

Whether it's the lingering effects of the Target credit card breach, hackers infiltrating a Canadian government organization's website or the recent news that Russian hackers have stolen 1.2 billion Internet usernames and passwords, barely a day goes by without news of a cyber-attack. It's glaringly apparent that organizations need to be thinking about cyber security, and need to be taking action on ensuring that their users' data is secure.

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Topics: Community Platforms & Updates

The Pros and Cons of Auto-Login for Discussion Emails

Written by Andy Steggles | on July 22, 2014 at 1:00 PM

A topic of frequent interest and debate among Higher Logic clients is the auto-login feature. Auto-login embeds a user's credentials into community discussion group emails, enabling users to click on links in emails generated by the community platform to engage in the community site without having to manually log in.

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Topics: Community Platforms & Updates, Communications, Associations, Member Engagement

Automatic Enrollment Will Always Trump The Opt-In Route

Written by Andy Steggles | on July 15, 2014 at 11:00 AM

When organizations launch a new private online community that includes a member directory feature, one of the big questions that always comes up is whether or not to automatically include all members, or require individuals to "opt-in". Privacy is a big concern these days, so it's understandable that associations want to give members complete control over whether or not they're included in a member directory.

However, asking members to opt-in just doesn't work. Success rates will be much higher using automatic enrollment with the option to opt-out, versus asking users to opt-in.

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Topics: Community Platforms & Updates, Online Community Management

Make Apps a Happy Habit For Your Members

Written by Lauren Wolfe | on June 20, 2014 at 2:00 PM

Have you used a mobile device today? Did you use an app? Research shows an estimated 1.2 billion people are checking their mobile devices roughly 150x per day.

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Topics: Community Platforms & Updates, Member Experience

Three Critical Must-Do's for Member-Onboarding Success

Written by Andy Steggles | on May 13, 2014 at 11:00 AM

Launching a new community is exciting, and overwhelming. Your online community is an incredible tool that can be used to fully embrace new members and, at the same time, increase your overall level of member engagement. It can be easy to get so caught up in the details of planning and launching your community that you forget one key component: getting people to participate when it's live.

Assuming you've fully launched your community, one of the most important next steps is to ensure any new member to the organization is properly onboarded and welcomed into that community. For most organizations, the new member will be the most likely not to renew.

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Topics: Community Platforms & Updates, Communications, Member Engagement

9 Signs You Should Fire Your Online Community Consultant

Written by Joshua Paul | on December 11, 2013 at 8:30 AM

If you need help with your online community you have many options for hiring specialists.

Social business strategists can help you conceptualize your online customer or member community and make sure that it solves the right problems for your target audience and your organization. You'll find online community consultants that will draw up business requirements and configure the technical and design aspects of private online communities. You'll also find marketing consultants that focus on launching online communities.

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Topics: Community Platforms & Updates

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