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Associations Posts

Data Informs Decisions: ASAE and Association Analytics Aim to Predict Engagement [Case Study]

Written by Caitlin Struhs | on August 14, 2018 at 7:50 AM | 6 minute read

The American Society of Association Executives (ASAE) uses multiple systems—AMS, email marketing, and online community, among others—to collect member data, but it couldn’t compare or analyze valuable member activity across systems. There was no clear way to track retention, understand satisfaction, or analyze member engagement.

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Topics: Online Community, Engagement, Member Communities, Associations

SNMMI Rekindles and Sparks Recruitment Among Their Lapsed Member Base [Case Study]

Written by Gabrielle Wathen on August 9, 2018 at 7:55 AM | 4 minute read

With nuclear medicine and molecular imaging rapidly expanding, it’s critical that The Society of Nuclear Medicine and Molecular Imaging’s (SNMMI) members stay informed about the new therapies, devices, and drugs that are redefining the way patient care is managed. SNMMI is a dedicated society that proudly represents 17,000 nuclear and molecular imaging professionals worldwide, working to facilitate the knowledge, tools, and resources necessary to strengthen and advance their meaningful careers in the field.

However, when surveyed, members revealed that the most significant professional challenges they face are keeping up-to-date with trends and expanding their level of expertise.

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Topics: Marketing Automation, Member Retention, Associations

Marketing Automation: Creepy? Or Just Good Customer Service?

Written by Shayna McGroggan | on August 2, 2018 at 8:20 AM | 5 minute read

You’re shopping online. You put something in your cart, leave the website, and then a few minutes later, you get an email that says, “Oops, looks like you left something behind.” Have you ever had this experience? Turns out, it’s not Big Brother spying on you – it’s just marketing automation at work. An abandoned cart campaign is a perfect example of how marketing automation can be used to create a great user experience.

Tell me more, you say?

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Topics: Marketing Automation, Customer Support, Member Experience, Associations

The Event Planner’s Guide to Using Online Community for Your Annual Event

Written by Stephanie Cinque on July 24, 2018 at 8:20 AM | 8 minute read

Your annual event might be looming, or it might be a year away – wherever you are in the planning, it can feel like you’re stuck in a crazy-making cycle.

The good news is, if you have an online community, you’ve got access to a tool that puts you one step closer to making your job so much easier. Are you taking advantage of the support your online community can provide?  

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Topics: Online Community, Associations, Member Engagement, Engagement, Online Community Management

5 Smart Tips to Strengthen Your Automated Emails and Increase Conversions

Written by Sara Maloney on July 19, 2018 at 8:16 AM | 4 minute read

Everyone uses email. Not everyone loves email, but everyone uses it today nonetheless. Why? Because it’s the main way we receive valuable communications.

But, how many times a week do you scroll through your inbox and think, "Why am I receiving emails about something completely irrelevant to me?" or "Why am I being sent this email asking me to register for an event that I already registered for?"

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Topics: Marketing Automation, Email Marketing, Member Engagement, Associations, Marketing, Engagement

[ROUNDUP] 2018 State of Marketing Automation: Association Benchmark Report

Written by Gabrielle Wathen on June 21, 2018 at 11:31 AM | 3 minute read

British author James Burke once said, “You can only know where you're going if you know where you've been.” Here at Higher Logic, we’ve been working hard to analyze how associations have approached marketing automation in the past and how current strategies are evolving in an effort to best utilize new opportunities for improved efficiency and growth.

We know that it can be challenging for associations to keep up in this ever-evolving space, so don’t fret – we’re here to help you make sense of it all. The wait is over. The results are in.

Our new 2018 benchmark report, the first of its kind strictly for associations, combines our traditional email benchmarking report with a new industry survey focused on marketing automation (MA). Our findings include beneficial data to help both our own clients and the larger association market gain a better understanding of industry efforts and how we can better leverage current challenges for future success.     

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Topics: Marketing Automation, Associations, Email Marketing

How to Create Engaging Online Discussions: 7 Tips for Community Managers

Written by Simona Ciampi on May 31, 2018 at 8:29 AM | 5 minute read

Often, and especially early on in the life of an online community, the community manager is the one who has to start discussions. If you’re a community manager, I’m sure you know from experience that creating an engaging discussion is not easy. For example, asking someone what they think about an article and just putting the link out there is not typically enough.

There are a few handy techniques you can use when creating a conversation to facilitate more interaction.

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Topics: Online Community, Member Engagement, Member Communities, Engagement, Online Community Management, Associations

5 Expert Tips to Revamp Your Event Management Strategy

Written by Jake Fabbri on May 1, 2018 at 8:30 AM | 8 minute read

Your events can be the highlight of your member community experience! Especially for communities spread out over a wide geographic area, a monthly or yearly gathering is an exciting event to look forward to.

To keep members excited about attending, your events need to be better every year than they were the last. On one level, that means bringing back the most popular sessions, speakers, and sponsors your attendees loved.

But the member experience is more than just speakers and merchandise. You also need sustainable, behind-the-scenes management processes and tools to help you pull off a seamless event every time.

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Topics: Online Community, Marketing Automation, Associations

3 Creative Ways Associations and Nonprofits Can Use Volunteer Management Tools

Written by Heather Arkwright | on April 24, 2018 at 8:30 AM | 4 minute read

Associations and nonprofits are always trying to make more of an impact with less – less money, less staff, less resources. It’s made them some of the more creative and efficient organizations we’ve ever seen.

But there’s still one piece of software you may not be using at full capacity: your volunteer management platform. Volunteer tools are standard for associations and nonprofits, and they can be used for much more than just standard volunteer tasks.

To help cut down your tech budget and get more done, we’ve put together a list of the features most volunteer software has and creative ways you can use those tools to fulfill other, less traditional volunteer needs.

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Topics: Online Community, Associations, Nonprofits and Charities, Volunteer Management

Connecting Brands, Clearing Inboxes, and Cultivating Employee Engagement with an Intranet Community [Case Study]

Written by Julie Dietz on February 27, 2018 at 8:30 AM | 6 minute read

 

Ascend Learning uses 12+ brands to deliver custom products and services to high-value industries like healthcare. They have over 1,000 employees with over 30 percent working remotely. But two years ago, the majority of Ascend Learning employees didn’t think much about other brands in the company’s portfolio.

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Topics: Associations, Community Platforms & Updates, Online Community Software, Engagement, Online Community

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