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5 Lessons for Online Community Managers from Neighborhood Social Network, Nextdoor

Written by Joshua Paul | on August 11, 2015 at 9:12 AM | 7 minute read

When something breaks at your house, say a leaky shower, a roof that has outlived its useful life, or canister lights that mysteriously stops working, you feel an extraordinary amount of stress. You can mitigate that stress by having a collection of competent, trustworthy people who you can call to get the job is fixed in a reasonable timeframe and at a reasonable price.

I recently moved across the country to an area where I have never lived and wasn't familiar with the local service providers. When I moved into our new house and it needed a half-dozen jobs done, the stress mounted.

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Topics: Online Community Management, Online Community

The Best Community Management Tips for the Week of August 2, 2015

Written by Joshua Paul | on August 7, 2015 at 9:00 AM | 3 minute read

The Top Ten for the Week of August 2, 2015

As we announced last week, we're saving you hours each week by compiling the best online community management and customer engagement articles from around the web and delivering them directly to you.

You can catch up on last week's Top Ten here.

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Topics: Online Community Management, Online Community

Keeping Score on Your Volunteer Programs

Written by Caitlin Struhs | on August 6, 2015 at 3:00 PM | 3 minute read

Does your volunteer program have a scoring system? When it comes to supporting volunteer programs, especially within an online community, the limitation is always staff time and resources. And the best-case scenario is being able to track how individuals’ volunteering efforts and the volunteer program overall impacts your organization. This is where your community can help—develop a score card for your volunteers to participate and track their engagement.

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Topics: Community Platforms & Updates, Engagement, Volunteer Management, Associations, Online Community, Marketing Automation

Moving to a New Online Community Platform: Simple Ways to Avoid Missteps

Written by Joshua Paul | on August 5, 2015 at 9:02 AM | 4 minute read

When it comes to the people who have online community software platforms in place and want to migrate or upgrade to a new social platform, we've seen it all.  

We have migrated platforms ranging from large communities built on Jive and Lithium to communities built on basic software systems like Ning.  We've moved data from antiquated listserv platforms into full online communities and imported community data from home-grown community platforms or forum tools.

Despite the successful outcomes, migrating from one online community platform to another is never a completely straightforward process.

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Topics: Online Community Software, Online Community

Getting Started: The Transition from Social Media to Online Community

Written by Caitlin Struhs | on August 4, 2015 at 4:00 PM | 2 minute read

You’ve launched that community, or you’re about to. Congratulations—now the fun begins! It’s time to launch your platform, which has its own set of challenges (and let’s not forget some great support systems from Higher Logic and our HUG user group).

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Topics: Community Platforms & Updates, Social Media, Online Community

Top Community Management Posts for the Week of July 26, 2015

Written by Joshua Paul | on July 31, 2015 at 8:34 AM | 3 minute read

Introducing the  Top Ten

We know that you're busy, so we're bringing you the must-read online community management and customer engagement articles from the past week.

The Top Ten Team has scoured the web to bring you're the best of the best in community strategy and management tips.

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Topics: Online Community Management, Online Community

How to Easily Create Fantastic Content for Summertime

Written by Sarah Robinson | on July 30, 2015 at 11:00 AM | 3 minute read

The latest installment in Sarah's video blog includes some easy, breezy advice for creating summertime content on your community. Enjoy!

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Topics: Online Community Management, Engagement, Online Community

How Your Podcast Can Help You Increase Engagement in Your Online Community

Written by Katie Oakes on July 30, 2015 at 8:00 AM | 5 minute read

Podcasts have been available in the Apple iTunes store since 2006. However, the on-demand form of audio streaming never truly penetrated public consciousness until this past year.

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Topics: Online Community Management, Engagement, Online Community

Onboarding Success: How to Engage New Members with Your Online Community

Written by Andy Steggles | on July 29, 2015 at 10:30 AM | 4 minute read

Getting your new members involved in your online community from the start is a good way to build engagement and retention. Plus, thanks to automation, it makes the work of community managers a little less labor-intensive.

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Topics: Community Platforms & Updates, Engagement, Online Community, Marketing Automation

Will Your Online Community Still Need a Community Manager Once Members Start Sharing With Each Other?

Written by Joshua Paul | on July 28, 2015 at 8:45 AM | 3 minute read

From fortune 200 companies to large associations, we help a variety of different types of organizations plan online customer or member communities. Since building community is still an emerging business strategy, we get a lot of great questions from some very smart business people.

Our online community consultants answer a fair amount of questions about creating a solid online community strategy. However, the majority of the questions that we field focus on the logistics and management of online communities.

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Topics: Online Community Management, Online Community

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