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Is Your Community Changing with the Times?

Written by Maddie Grant | on August 17, 2015 at 9:00 AM | 2 minute read

Today’s “new normal” involves continuous change, which is something the Millennial generation has simply come to expect. But those of us who are older and running things inside associations (including our online communities) have always tried to build things that last. We like consistency. We like things to stay the same. This is a challenge.

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Topics: Millennials, Volunteer Management, Member Communities, Associations, Online Community

How Well Do You Know Your Organization's Volunteers?

Written by Andy Steggles | on August 14, 2015 at 9:00 AM | 2 minute read

Your organization might have members lining up for volunteering opportunities, with event positions always overbooked for help and community discussions and blogs bursting at the seams. But if you are like the average organization, you struggle to gather and redirect your members into volunteer buckets that best suit individual needs and skill sets.

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Topics: Volunteer Management, Online Community

The Must-Read Online Community Management Resources for the Week of August 9, 2015

Written by Joshua Paul | on August 14, 2015 at 8:49 AM | 3 minute read

The Top Ten for the Week of August 9, 2015

If you're like me, you use the quiet mornings of the weekend to catch up on some of the interesting articles, videos, and podcasts that came across your social feeds during the week.

Allow us to help! We've compiled this week's best online community management and customer experience articles from around the web just for you.

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Topics: Online Community Management, Online Community

Designing Online Communities: Will History Repeat Itself?

Written by Ben Rossell | on August 13, 2015 at 2:00 PM | 2 minute read

Sure, no one has figured out teleportation or traveling at light speed, but it has still been interesting to see many of the technologies in old sci-fi movies and shows like Star Trek transition from fantasy to reality. Cell phones, digital tablets and video chat were all futuristic technologies that have now been actualized.

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Topics: Community Platforms & Updates, Online Community

Are Your Community Policies a Box or a Trellis?

Written by Caitlin Struhs | on August 12, 2015 at 4:00 PM | 2 minute read


Say the words “policy and governance” to most people, and you’ll likely see their eyes roll or glaze over. The popular narrative is that community policies are a box handed down from on high to the community restricting behavior, and the best communities are those that avoid structures.

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Topics: Online Community Management, Online Community

5 Lessons for Online Community Managers from Neighborhood Social Network, Nextdoor

Written by Joshua Paul | on August 11, 2015 at 9:12 AM | 7 minute read

When something breaks at your house, say a leaky shower, a roof that has outlived its useful life, or canister lights that mysteriously stops working, you feel an extraordinary amount of stress. You can mitigate that stress by having a collection of competent, trustworthy people who you can call to get the job is fixed in a reasonable timeframe and at a reasonable price.

I recently moved across the country to an area where I have never lived and wasn't familiar with the local service providers. When I moved into our new house and it needed a half-dozen jobs done, the stress mounted.

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Topics: Online Community Management, Online Community

The Best Community Management Tips for the Week of August 2, 2015

Written by Joshua Paul | on August 7, 2015 at 9:00 AM | 3 minute read

The Top Ten for the Week of August 2, 2015

As we announced last week, we're saving you hours each week by compiling the best online community management and customer engagement articles from around the web and delivering them directly to you.

You can catch up on last week's Top Ten here.

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Topics: Online Community Management, Online Community

Keeping Score on Your Volunteer Programs

Written by Caitlin Struhs | on August 6, 2015 at 3:00 PM | 3 minute read

Does your volunteer program have a scoring system? When it comes to supporting volunteer programs, especially within an online community, the limitation is always staff time and resources. And the best-case scenario is being able to track how individuals’ volunteering efforts and the volunteer program overall impacts your organization. This is where your community can help—develop a score card for your volunteers to participate and track their engagement.

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Topics: Community Platforms & Updates, Engagement, Volunteer Management, Associations, Marketing Automation, Online Community

Moving to a New Online Community Platform: Simple Ways to Avoid Missteps

Written by Joshua Paul | on August 5, 2015 at 9:02 AM | 4 minute read

When it comes to the people who have online community software platforms in place and want to migrate or upgrade to a new social platform, we've seen it all.  

We have migrated platforms ranging from large communities built on Jive and Lithium to communities built on basic software systems like Ning.  We've moved data from antiquated listserv platforms into full online communities and imported community data from home-grown community platforms or forum tools.

Despite the successful outcomes, migrating from one online community platform to another is never a completely straightforward process.

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Topics: Online Community Software, Online Community

Getting Started: The Transition from Social Media to Online Community

Written by Caitlin Struhs | on August 4, 2015 at 4:00 PM | 2 minute read

You’ve launched that community, or you’re about to. Congratulations—now the fun begins! It’s time to launch your platform, which has its own set of challenges (and let’s not forget some great support systems from Higher Logic and our HUG user group).

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Topics: Community Platforms & Updates, Social Media, Online Community

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