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Explore the Higher Logic Blog:Online CommunityMarketing Automation

The Quantified Community

Written by Molly Talbert | on October 29, 2015 at 7:30 AM | 3 minute read

Many people think that the Holy Grail for community managers is proving a community’s ROI. Wrong! In Rachel Happe’s Super Forum keynote address, she said that many people misunderstand this point. The Holy Grail for community managers isn’t proving ROI -- sometimes when you’re starting out, it’s negative -- it’s improving the value of your community to ultimately increase ROI.

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Topics: Online Community Management, Online Community

Crack the Social Code: Turn Members Into Contributors

Written by Molly Talbert | on October 28, 2015 at 9:00 AM | 4 minute read


Ever wonder how to get inside your members’ heads and motivate them to participate? Richard Millington can help, an expert with over 12 years of experience in community building. How does he do it? He uses basic, yet powerful, psychological forces -- tapping into what makes us human and what motivates us -- to excite and engage members in a deep, meaningful way. In his 2015 Super Forum keynote, he discussed these methods, touching on implicit bias, social attraction, self-disclosure and bonding theories.

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Topics: Online Community Management, Customer Engagement, Member Engagement, Marketing Automation, Online Community

Online Community Management Plan: How To Get Buy-In From Across Your Company

Written by Katie Oakes on October 27, 2015 at 8:00 AM | 2 minute read

 

It takes a village to launch and maintain an active online customer community. The most successful customer and member communities are supported by many people in addition to the community management team. 

So where should you start building your coalition? Right inside your company walls.

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Topics: Online Community Management, Online Community

The Top Five Things I Wish I Knew Before Launching an Online Community

Written by Jenny Taylor | on October 26, 2015 at 11:00 AM | 3 minute read


As I mentioned in my previous post, I am coming from a previous online community launch from which I learned a great many lessons. My only hope is maybe others in a similar position can possibly learn from my “shoulda coulda woulda’s.”

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Topics: Online Community Management, Online Community

How to Crush the First 90 Days Before You Launch an Online Community

Written by Crystal Coleman on October 22, 2015 at 8:30 AM | 6 minute read

You've come up with the idea for your branded community. You've gotten the approval and the budget and brought a community manager on board. All the signs are go and it's time to send out a press release and launch your community, right? The short answer is: maybe.

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Topics: Engagement, Online Community

Creating Value in an Era of Exponential Change

Written by Caitlin Struhs | on October 21, 2015 at 11:00 AM | 4 minute read

Brian Vellmure, Principal/Founder of Innovantage, LLC, joined us for September’s Higher Logic Learning Series webinar. He discussed how organizations can compete to win in a world where access is available, automatic and constantly affected by new technology. Check out some of Brian’s key takeaways.

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Topics: Engagement, Marketing, Online Community

Are Your Members Driven By the Fear of Missing Out?

Written by Molly Talbert | on October 20, 2015 at 11:00 AM | 3 minute read

I can’t remember the last time I changed my Facebook status or uploaded a picture – it’s definitely been over a year. Yet, every single day (multiple times a day) I log on. Occasionally I contribute to groups I’m in, but usually I just peruse my newsfeed, peeking in on everyone’s lives. Sometimes I wonder why I keep going back to Facebook, but it’s a tough habit to kick and whenever there’s the hint of curiosity, I’m back.

The other day, while passively checking in on old colleagues and trending topics, it came to me – I have a classic case of FOMO. I keep going back because I’m scared to miss out on something important.

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Topics: Online Community Management, Engagement, Member Engagement, Marketing Automation, Online Community

4 Elements of a High-Engagement Association Website

Written by Christina Green | on October 20, 2015 at 10:27 AM | 6 minute read

In the grand scheme of the digital age, thank goodness the 90's and early 2000's are behind us. Don't get me wrong, we wouldn't be where we are today without GeoCities, America Online, and MySpace.

However, I'm very glad that we have moved away from the notion that every organization needs a website, just to have a website.

Today, your website is your number one marketing asset. It's the first place people look to learn about your organization and take advantage of all that you offer.

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Topics: Member Engagement, Marketing Automation, Online Community

The Secret to Marketing Your Community: Show, Don't Tell

Written by Lindsay Starke | on October 19, 2015 at 9:00 AM | 3 minute read

Long before I ever knew I could turn my love for online communities into a career, I was a professional writer and editor. This is relatively common in community manager land, I’ve found—so hello to all of my fellow failed novelists out there!

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Topics: Online Community Management, Engagement, Marketing, Online Community

How Community Maturity Affects Community Engagement

Written by Caitlin Struhs | on October 15, 2015 at 2:00 PM | 2 minute read

What can you expect from your community when it launches? When it’s a few months old? When members are pouring in but you feel like engagement could be better?

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Topics: Online Community Management, Engagement, Online Community

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