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How to Design a Community Your Users Will Love

Written by Molly Talbert | on November 16, 2015 at 9:00 AM

Have you recently visited a website plagued by confusion and disorganization? You can't find what you're looking for, and you're not even sure what you're looking at to begin with. That’s bad user experiencewhat any community wants to avoid.  If your user experience is less than easy, then maybe they will come, but don’t count on them sticking around or returning any time soon.

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Topics: Community Platforms & Updates, Marketing, Member Experience

There Are 100 Million Millennials - Are You Ready?

Written by Maddie Grant | on November 12, 2015 at 11:00 AM

Generations expert (and my co-author and partner) Jamie Notter recently posted this extensive article detailing some numbers research he has been doing around exactly how many Millennials there are. It’s important stuff, so I’m going to interrupt my regular column to point you to it. Here’s an excerpt:

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Topics: Millennials

How to Market Your Association's Virtual Memberships Like a Tech Company

Written by Christina Green | on November 12, 2015 at 8:30 AM

Take a second and go out to the Google Play Store or iTunes, and search for free apps. How many came up? Some number this side of a google? (Sorry, bad pun.) But the answer is a lot, right?

If you clicked through to some of the better known apps, you'll find they have a free level and one or more paid levels. Tech companies are marketing geniuses when it comes to knowing how to lock down some of their features in order to entice people to upgrade.

Associations that offer virtual memberships or entry-level membership tiers could learn quite a bit from them.

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Topics: Associations, Member Experience, Member Engagement

The Six Most Important Analytics for Community Managers to Track

Written by Molly Talbert | on November 11, 2015 at 8:30 AM

We all know we should track our community members’ activities (we already convinced you in this post), but what exactly are the best metrics to keep our eyes on?

Sometimes it’s a rocky start – the data is either overwhelming or difficult to find. Luckily, most community sites include dashboards that collect data and display metrics for you, so you should have a good baseline to start. Even with that tool, how do you know what the important community management metrics are, besides just hoping your membership grows?

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Topics: Online Community Management

Starting a User Group? Save Time By Answering These 10 Questions First

Written by Joshua Paul | on November 10, 2015 at 9:00 AM

The land on which your business completes is shifting. Product features and marketing messages no longer rule the day. According to research from analyst firm, Gartner, 89 percent of companies surveyed plan to compete primarily on the basis of the customer experience by 2016.

For many companies, user groups have long been a big part of building a stand-out customer experience. The prominence of user group communities had been overshadowed by talk of using social networks to engage customers. However, user groups never went away. In fact, user groups are once again becoming a central part of business' customer relationship strategies.

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Topics: B2B Communities, User Group Communities, User Group Management

What 15 Year-Olds Can Teach Organizations About Content Strategy

Written by Caitlin Struhs | on November 9, 2015 at 2:00 PM

This guest post is by Jill Andreu, Naylor’s vice president of content strategy and development, and originally appeared on AssociationAdviser.com. Jill is responsible for the overall strategy, direction, leadership and management of Naylor’s editorial department.

A colleague recently told me a story about how his 15-year-old daughter carries out her content strategy on Instagram.

She doesn’t call it content strategy. It’s simply, “Posting photos on Insta.” (Other parents out there probably recognize this slang.) But my colleague noticed that one afternoon, after his daughter snapped a “selfie” of them together, she didn’t immediately post the photo to her Instagram account as usual.

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Topics: Communications, Marketing

The State of the Community Industry: A Return to Community-Driven Business

Written by Caitlin Struhs | on November 6, 2015 at 11:00 AM

David Spinks, founder of CMX, has been building communities since he was 13 years old. He attributes shifts like organizing for the gaming industry, joining Twitter and following thought leaders like Seth Godin and Lisa Gansky to his community success.

The common thread is using technology to bring people together. The original definition for a company was a group of people coming together to exchange goods. All organizations have experienced a shift from centralized and isolated to more optimized and collaborative. Things have changed now that everyone is connected – think about the social media manager revolution, where people have to be proactive and cognizant of relationships rather than just data. People are really putting happy customers first.

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Topics: Online Community Management

Why Your Event Needs a Mobile App

Written by Molly Talbert | on November 5, 2015 at 10:30 AM

Event attendees expect information, in real time. Not only that, but it should be easily accessible and available before, during and after. How should you do this? Since people are more glued to their phones than ever, a mobile app makes perfect sense -- it gives attendees everything they need (and more) in the palm of their hands.

Because the price point can seem steep it’s easy to think you can get by without one; paper programs always worked well, right? Sure, they did, but your event could be so much more informative, interactive and collaborative if the program is dynamic and updated in real time. It’s time for your events to go beyond the status quo (apps are approaching the norm, by the way).

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Topics: Customer Experience, Member Experience

7 Attractive Member Benefits for Virtual Members of Your Association

Written by Christina Green | on November 5, 2015 at 8:41 AM

Have you ever noticed the large number of corporate brands that market on some variation of having it your wayThere's Burger King, Subway, Kmart, Walt Disney World, and many others.

While Burger King started marketing that way 40 years ago, with the advent of social media and online retailers, personalized shopping experiences like you find with Amazon offering people what they want on their terms are becoming more of an expectation than a luxury.

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Topics: Member Engagement

Eight Community Site Design Tips for the Win

Written by Lauren Wolfe | on November 4, 2015 at 1:02 PM


A winning community site – we all want it and we all can have it. It starts with strong design and a careful execution of the brand. I’ve put together eight tips that you can use right now to create a community site that is a winner in the eyes of your users, staff and prospective users.

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Topics: Marketing, Customer Experience, Member Experience

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