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Molly Talbert

Molly is a content writer at Higher Logic and regular contributor to the blog. Previously, she did client services and social media for a small leadership development company. In her down time, Molly reads through the internet, bikes, hikes and day dreams about her home state, New Mexico. She graduated from Middlebury College in Vermont where she studied the environment and writing, learned how to mountain bike through mud and helped edit the student newspaper.
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Recent Posts

Meet Your Community Manager: Melanie DiGeorge

Written by Molly Talbert | on August 2, 2016 at 8:30 AM | 2 minute read

Ever wonder who the people behind the curtain are here at Higher Logic? We're introducing you to our community managers. They’ll talk about why they love community management, helpful resources to use and weigh in on the dog versus cat debate (as you can see, this is serious stuff…).

In this fifth installment, we’re introducing our newest community manager, Melanie DiGeorge.

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Topics: Online Community Management, Online Community

The Wikipedia Effect: Why People Volunteer

Written by Molly Talbert | on July 27, 2016 at 9:00 AM | 4 minute read

Wikipedia is one of the best examples of user generated content on a massive scale. Almost the entire site -- one of the most used websites in the world -- is content made by extremely dedicated volunteers. It’s the only way Wikipedia, a non-profit funded by donations, could survive -- they depend on volunteers for their entire existence.

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Topics: Engagement, Volunteer Management, Online Community

Lead the Community You Inherited

Written by Molly Talbert | on July 26, 2016 at 8:30 AM | 4 minute read

You’ve been hired -- or got promoted! -- and are now in charge of an pre-existing community.

From the outset, taking on an existing community can be easier than starting a brand new one -- someone else already did the heavy lifting of establishing that community. Now you just have to take the reins and run with it.

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Topics: Online Community Management, Online Community

Our Favorite 2016 Summer Community Resources

Written by Molly Talbert | on July 19, 2016 at 9:00 AM | 4 minute read

Summer is a hectic time for everyone, crammed full of vacations, kids’ summer camps, conferences and work (when you can fit it in). But just because you can’t go on a beach-reading vacation doesn’t mean you should temporarily stop learning. (Remember: you should try to go on some sort of vacation!)

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Topics: Online Community Management, Online Community

Automate to Motivate [Infographic]

Written by Molly Talbert | on July 13, 2016 at 9:00 AM | 1 minute read

Need an engagement boost? Automate your processes and motivate your members more effectively by using intrinsic rewards.

Check out our infographic for a quick overview:

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Topics: Online Community Management, Online Community

Your Growing Organization Needs an Online Community

Written by Molly Talbert | on July 12, 2016 at 9:00 AM | 3 minute read

Ok, here’s the question: what do member retention, organizational growth and your website all have in common?

Answer: community (that is, if you have one).

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Topics: Engagement, Customer Communities, Member Communities, Member Retention, Online Community

What Makes a Successful Community Manager?

Written by Molly Talbert | on July 7, 2016 at 8:30 AM | 5 minute read

Whether you’re a community professional, or looking to hire someone to run your community, it’s important to reflect on what makes community managers successful. Sure, they need some inherent characteristics, like an interest in online communities and a comfort with technology.

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Topics: Online Community Management, Online Community

Build a Better Organization with Community

Written by Molly Talbert | on June 28, 2016 at 8:30 AM | 4 minute read

Community will help your customer relationships -- they’ll feel more connected to you and to other people who use your product.

But will community help your entire organization?

You bet.

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Topics: Engagement, Customer Communities, Customer Support, Online Community

Use Human Centered Design to Make Your Community More ... Well ... Human

Written by Molly Talbert | on June 23, 2016 at 8:30 AM | 4 minute read

Your community looks absolutely stunning. The colors, graphics and font all work perfectly with each other. Everyone compliments you.

But there’s one big problem.

No one can figure out how to use it.

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Topics: Online Community Management, Marketing, Member Experience, Online Community

Community Enhances Your Product Enhancements

Written by Molly Talbert | on June 22, 2016 at 11:30 AM | 3 minute read

It’s simple: online communities are the most efficient tool for knowing what your customers think, predicting what they’ll do or need, and retaining them for the long-term.

And that all adds up to a better product.

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Topics: Engagement, Customer Communities, Online Community Software, Online Community

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